The invisible interface: Alexa reads eldiario.es
Runroom I+D
We realised there was a way to make it easier to enjoy receiving daily news from one of our favourite news sources. We needed to create a new skill for eldiario.es. Something useful for us and for everyone else.
Our research began with user experience and Amazon skill development, including skills developed for feed reader, RSS and news, and of course, advances in voice assistant technology, Voice User Experience and Voice User Interface – the invisible interface.
As consumers start to talk to and be understood by their products, user-centered companies must learn to apply the same intentional design principles to these interactions as they do with visual interfaces, if they hope to satisfy users’ high expectations for this new wave of tech to 'just work'.
By using text-to-speech (TTS) and audio streams you can respond to customer queries – this gives you the ability to speak to your devices and have them understand and act upon whatever you’re asking them. One challenge in customer and user experience is whether we ask Alexa to “turn the page” or do we say “next page, please” or simply “next”?
The natural language process has set the stage for a revolution in how we interact with tech, to get more done, faster, easier and by more people. This was a crucial factor when developing the skill.
We developed “the question without fear”, meaning that key synonyms are configured for recognition, allowing users to find and listen to their preferred content with ease.
The final product, the Alexa Skill for eldiario.es, includes the option of choosing which category you want to hear from eldiario.es, with an additional function allowing you to add the news that interests you the most to your wake up routine. Moreover, the user has the option of asking for updated cover news.
Para más información sobre la interfaz invisible, escucha este episodio del podcast de Carlos Iglesias, CEO de Runroom:
E022 – Experiencia de cliente con asistentes de voz, con Cris Santamarina
