Customer Experience

We turn every experience into measurable value by aligning your brand with your customers’ true expectations - driving loyalty, satisfaction, and sustainable growth.

Strategic CX Consultancy

Our approach turns CX into a lever for growth and differentiation, positioning your brand as a leader in the evolution of customer experience, not just a follower of trends.

Continuous Monitoring and Feedback

We implement advanced systems for active listening and continuous real-time customer feedback, allowing us to identify emerging needs and make agile data-driven adjustments.

Voice of Customer Program

We design comprehensive VoC (Voice of Customer) programs that allow you to collect, analyze, and activate your customers' opinions at key moments of their experience.

Qualitative and Quantitative Research

We combine qualitative and quantitative methodologies with a customer-centered innovation approach to obtain deep and actionable insights.

Buyer Persona and Customer Journey

We create detailed profiles and design the ideal customer journey, identifying friction points and opportunities at each interaction.

Conversion Rate Optimization (CRO)

We improve the conversion of your digital assets with continuous experimentation.

CX Training for Internal Teams

We offer practical and specialized training in customer experience, standing out as active consultants with up-to-date market experience.

Case studies

Each case starts from a clear growth objective. Here we show how we combine data, experimentation, and continuous optimization to improve acquisition, conversion, and retention, with direct impact on business metrics.

Bayer

Bayer AG needed a high-performance Design Team capable of combining user, business, and technology needs into a high-impact product; a platform that consolidates different services and serves as a tool for healthcare professionals globally. At Runroom, we took on the challenge of conceptualizing a solution in just 6 sprints, resulting in a successful pilot test that will serve as a reference for the development of new projects within the company.

Be Customer Centric: el farmacéutico en el centro de la estrategia

Boehringer Ingelheim

Understanding customer behavior and motivations allows for more effective decision-making in a company's strategy. We supported Boehringer Ingelheim in creating a 100% customer-centric digital strategy for the pharmacy sales channel, based on in-depth knowledge of the pharmacist customer to enhance repeat purchases, increase loyalty, and have control over distribution in pharmacies nationwide.

Holaluz

Holaluz is a green energy technology company that was founded in 2010 with the purpose of creating a planet powered by renewable energies. A purpose that the company activates by connecting people to green energy. After almost a decade leading the energy transition in Spain, the company needed to embark on a journey of self-discovery to better understand their customers and increase their loyalty in the early stages of the relationship. To achieve this, we accompanied them in the analysis of their Customer Journey, to define the ideal Customer Journey.Additionally, we turned all our discoveries into an actionable roadmap, providing real and well-founded decision criteria and accompanying Holaluz in the analysis and subsequent implementation of the actions.

Product Team cross funcional para una experiencia transformadora

Edenred

Edenred, a global leader in transactional solutions for companies, employees, and merchants, needed to improve the user experience of its platform for clients with the aim of minimizing friction, simplifying processes, and reducing cognitive overload. At Runroom, we set up two cross-functional product teams to redesign the platform experience from UX to technology.

Wallbox

Wallbox is one of the global leaders in smart electric vehicle charging and energy management. Aware of the importance of focusing on customer experience, they entrusted us with the migration of their voice of the customer program to improve the quality of their products and their commercial and customer service, relying on our expertise as Medallia Partners.