CX Training for Internal Teams

Permanent CX capability, without reliance on external consultants.
Training delivered by consultants who are building real projects this week, not academics who haven't touched a client in years.

How we create value

Our training includes the latest technologies and tools to keep your teams up to date with emerging trends and effectively implement innovative solutions.

We empower your teams to quickly adapt to changing market needs, fostering a culture of continuous improvement and ensuring that the skills acquired have a real impact on your business.

Whether at our offices in Barcelona or at your company's premises, our training is designed to provide practical and applicable knowledge from real experiences and success stories.
In-person and online courses.

Expertise areas

Programas formativos a medidaBootcamps de CX (2-5 días) Mentoring y coaching de equiposWorkshops de aplicación prácticaFormación en herramientas (Medallia, Goodays, etc.) Cambio organizacionalCambio cultural customer-centricFormación en métricas de impacto y CX measurementCertificaciones internas
CX Training for Internal Teams

Success cases

Formación a medida para un cambio de mindset y de procesos

Merck en España

Custom Training for a Change in Mindset and Processes

Transformación cultural y organizacional de equipos

Decathlon

How Decathlon scaled the efficiency of its digital teams to accelerate product delivery

Programa Business Agility de Esade por Runroom

Esade Executive Education

Business Agility Program by Esade by Runroom

More services in Customer Experience

Strategic CX Consultancy

Investment in customer experience becomes measurable growth.Each CX initiative has a business metric behind it and a demonstrable return. Supported by Impact-Driven Growth™

Continuous Monitoring and Feedback

Problems and opportunities detected in hours, not quarters. Every customer signal translates into a concrete decision. AI accelerates analysis where it adds value; human judgment decides what to do.

Voice of the Customer Program

Customer feedback is no longer a forgotten mailbox and becomes an operational lever. Better retention, better satisfaction, better conversion. With certified partners (Medallia, Goodays, Opinator, ByRatings).

Qualitative and Quantitative Research

Evidence-based decisions, not intuitions. Understand the customer with the depth the business needs: what motivates them, what frustrates them, what opportunities lie beneath what they say.

Buyer Persona and Customer Journey

The entire organization aligned on who the customer is and what matters to them. Product, marketing, and support work with the same map, the same language, and the same priority.

Conversion Rate Optimization (CRO)

The same traffic, more business. CRO from the experience discipline: every friction in the journey becomes a data-validated hypothesis.

Let's talk

Tell us about your challenge, and we'll explore how to turn it into a growth opportunity together.