Customer Experience
CX Training for Internal Teams
We offer practical and specialized training in customer experience, standing out as active consultants with up-to-date market experience.
How we create value
Our training includes the latest technologies and tools to keep your teams up to date with emerging trends and effectively implement innovative solutions.
We empower your teams to quickly adapt to the changing market needs, fostering a culture of continuous improvement and ensuring that the skills acquired have a real impact on your business.
Whether at our offices in Barcelona or at your company's premises, our training sessions are designed to provide practical and applicable knowledge from real experiences and success stories.
In-person and online courses.
Success cases
Merck en España
Merck is a leading science and technology company specializing in the areas of Healthcare, Life Science, and Electronics. The Spanish subsidiary sought to implement processes in different departments, and Runroom created custom training sessions that provided them with the necessary tools to change the mindset of their teams.
Decathlon
Decathlon needed to scale its digital capabilities without losing speed or quality in delivery. Through an organizational and design transformation, processes, roles, and team dynamics were redefined to improve operational efficiency, reduce friction, and accelerate the time-to-market of its digital products.
Esade Executive Education
Esade, an internationally renowned business school, aligns with Runroom to deliver its Business Agility program. A training focused on executives who aspire to lead the transformation of their companies; an unavoidable challenge in highly changing environments.
More services in Customer Experience
Strategic CX Consultancy
Our approach turns CX into a lever for growth and differentiation, positioning your brand as a leader in the evolution of customer experience, not just a follower of trends.
Continuous Monitoring and Feedback
We implement advanced systems for active listening and continuous real-time customer feedback, allowing us to identify emerging needs and make agile data-driven adjustments.
Voice of Customer Program
We design comprehensive VoC (Voice of Customer) programs that allow you to collect, analyze, and activate your customers' opinions at key moments of their experience.
Qualitative and Quantitative Research
We combine qualitative and quantitative methodologies with a customer-centered innovation approach to obtain deep and actionable insights.
Buyer Persona and Customer Journey
We create detailed profiles and design the ideal customer journey, identifying friction points and opportunities at each interaction.
Conversion Rate Optimization (CRO)
We improve the conversion of your digital assets with continuous experimentation.