Customer Relationship Management

How do we do it?

Every customer is unique and needs personalized treatment. Therefore, we define and implement strategies based on the constant extraction of insights about customer behavior and feedback with the aim of generating memorable experiences that increase CLTV.

Our voice of the customer team, in collaboration with our technological partner Medallia, leverages cutting edge technology to capture customer feedback at each key touchpoint of your brand and thus create a unified view with the aim of driving a customer centric culture and continuous process improvement in the organization.

In parallel, our marketing automation team monitors the interactions of our customers with our touchpoints. The analysis of their behavior allows us to identify their needs and predict their behavior to automatically and scalable offer the experience they need at all times.