Growth Marketing
Voice of Customer
We capture and activate real feedback from your customers to discover insights, improve experiences, and generate long-term loyalty.
How we create value
Every customer is unique and needs personalized treatment. Therefore, we define and implement strategies based on the constant extraction of insights about customer behavior and feedback with the aim of generating memorable experiences that increase CLTV.
Our voice of the customer team, in collaboration with our technology partner Medallia, leverages cutting-edge technology to capture customer feedback at every key touchpoint of your brand and create a unified view with the goal of fostering a customer-centric culture and continuous process improvement within the organization.
In parallel, our marketing automation team monitors our customers' interactions with our touchpoints. Analyzing their behavior allows us to identify their needs and predict their behavior to automatically offer and scale the experience they need at every moment.
Expertise areas
Success cases
Nespresso
Nespresso is a pioneering company and a global reference in the market for the highest quality coffee capsules. Its headquarters in Spain needed a partner to produce a large volume of digital assets with tight deadlines, ensuring their quality, deliverability, and usability.
Wallbox
Wallbox is one of the global leaders in smart electric vehicle charging and energy management. Aware of the importance of focusing on customer experience, they entrusted us with the migration of their voice of the customer program to improve the quality of their products and their commercial and customer service, relying on our expertise as Medallia Partners.
FNAC
FNAC Spain, a leader in cultural, technological, and entertainment products, stands out for its commitment to innovation and quality in customer service and its drive to create unique experiences, both in physical stores and online. Through a thorough audit of the satisfaction surveys FNAC Spain has, we provided them with a pragmatic and strategic plan to turn these surveys into a VoC program that allows them to receive and activate customer feedback and anticipate future market changes.
More services in Growth Marketing
SEO
We make your brand appear where your customers are searching. Valuable content, technical excellence, and a long-term strategy that drives traffic.
CRO (Conversion Rate Optimization)
We analyze and optimize every point of the conversion journey to turn more users into customers.
Marketing Automation
We design personalized flows that nurture leads and retain customers at the right time and channel. More impact, fewer manual tasks.
Inbound Marketing & Sales
We design strategies and create content that educate, connect, and convert, aligning marketing and sales to close more opportunities, faster and with higher quality.
Performance Marketing
We run goal-focused campaigns across the funnel - from awareness to conversion - with continuous optimization and laser focus on ROI.